Returns
⚠️ Purchase with Caution
1. Check the Notes: No samples available. Please carefully review the fragrance notes before purchasing.
2. No Non-Quality Returns: Due to international aviation safety regulations on flammable liquids, non-quality returns (change of mind/scent preference) are strictly not accepted.
By ordering, you agree to this policy.
Returns & Refunds Policy
- Return Conditions: To be eligible for a refund or compensation, the product must be unopened, unused, and in original condition with all packaging (gift bags, cords, etc.).
- Damaged or Incorrect Items (Quality Issues):
- This applies strictly to cracked/leaking inner products, wrong items, or missing items. Minor outer box dents or gift box wear with an intact product inside are not eligible for a full refund (a discount code will be provided instead).
- Resolution: We will issue a full refund or a free replacement immediately. No physical return is required due to aviation safety regulations on flammable liquids.
- Requirement: You must contact us within 3 days of delivery with a clear unboxing video or photos (showing the shipping label and damage) as proof.
- Change of Mind (Non-Quality Issues):
Due to strict international aviation regulations on flammable liquids, personal cross-border returns are highly susceptible to customs seizure or destruction. If you insist on returning the item, you must bear the high costs of specialized dangerous goods shipping and all risks of customs seizure. (If the parcel is lost or destroyed, we will be unable to issue a refund.)
💡 Better Alternative: To avoid shipping loss and parcel risks, we recommend keeping the item for personal use or gifting. Thank you for your understanding.